COMPLAINTS MOVEMENT BY MONTH
January - September 2006
Month	Complaints Brought Forward	Complaints Received	Total Handled	Complaints Settled	Complaints Carried Forward
January	138	136	274	135	139
February	139	137	276	129	147
March	147	142	289	146	143
April	143	103	246	93	153
May	153	116	269	93	176
June	176	112	288	131	157
July	157	170	327	131	196
August	196	135	331	118	213
September	213	154	367	132	235
	TOTAL YTD	1205		1108