BUYERS BEWARE
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THE CONSUMER AFFAIRS COMMISSION (CAC) is urging consumers to pay greater attention to the goods they purchased. They are also encouraging shoppers to purchase their goods from legitimate establishments where they can get receipts.
This comes in response to the flood of complaints the commission has been receiving since the busy Christmas period. Communication Specialist Miss Dorothy Campbell, told THE STAR, “ we’ve been swamped with complaints and we anticipate more.”
Campbell attributes this increase to the fact that consumers buy more than they normally would during Christmas time and in the rush, often forget to examine the goods thoroughly. Accordingly to Campbell, the faults are not discovered until the “trees come down, the house is empty, “ and the excitement fades.
Though vendors have a responsibility to the consumers, shoppers also have a role to play in ensuring that the goods they receive are the best possible quality. She says consumers should insist on getting their goods tested, carefully check all they buy before leaving the establishment, and ensure that they completely understand the product warranty.
While adding that consumers cannot return a product simply because they have changed their minds, the CAC representative was quick to point out that consumers have a right to seek redress in instances where they have been wronged. She advised consumers who received faulty goods to return the products with the receipts and explain their concerns in an amicable way.” if they feel they have a strong case and are not satisfied with how they’re being dealt with, they can call the CAC, we’ll do investigations and our complaint officers will take it from there,” Campbell told THE STAR.
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