The Consumer Affairs Commission Jamaica

An Agency of the Ministry of Industry, Investment and Commerce
Government of Jamaica
Consumer Rights & Responsibilities
 

 What are the Consumer Rights and Responsibilities of which we speak?

RIGHTS

The Right to Safety and protection from hazardous goods or services.

The Right to be Informed and protected against fraudulent, deceitful or misleading information and to have access to accurate information and facts needed to make informed choices and decisions.

The Right to Choose and have access to a variety of products and services at fair and competitive prices.

The Right to be Heard and to express and represent consumer interests in the making of economic and political decisions.

The Right to Redress and to be compensated for misrepresentation, shoddy goods or unsatisfactory services.

The Right to Consumer Education and to become a skilled and informed consumer capable of functioning effectively in the marketplace.

The Right to a Healthy Environment that will enhance the quality of life and provide protection from environmental problems for present and future generations.

 

RESPONSIBILITIES

The Responsibility to be aware of the quality and safety of goods and services before purchasing.

The Responsibility to gather all the information and facts available about a product or service as well as to keep abreast of changes and innovations in the marketplace.

The Responsibility to Think Independently and make choices about well considered needs and wants.

The Responsibility to Speak Out, to inform manufacturers and governments of needs and wants.

The Responsibility to Complain and inform business and other consumers of dissatisfaction with a product or service in a fair and honest manner.

The Responsibility to be an Ethical Consumer and to be fair by not engaging in dishonest practices which cost all consumers money.

The Responsibility to Respect the Environment and avoid waste, littering and contribution to pollution.