CAC LAUDED BY CONSUMERS

In the first quarter of the current financial year 2003/2004, the Consumer Affairs Commission (CAC) has managed to secure cash refunds in excess of $1.4 million dollars on behalf of consumers. The Agency is striving to improve its resolution rate, which currently stands above 80% of complaints handled in a year. Recently consumers have taken note of the CAC’s efforts and have been saying ‘thanks for a job well done,’ in the areas of complaint resolution and consumer education. Commendatory letters, gift baskets, telephone calls to the Commission and to daytime talk show programmes, such as Laing & Company.

The notable increase in praise has provided additional motivation to the Commission’s staff, who have gone to bat for consumers on issues such as: billing discrepancies from the utility sector, fraudulent business practices; poor customer service; poor business practices; inferior goods and contaminated products.

Consumers in their commendations said:

“ I must say that I am quite impressed…”

“We thank you most sincerely for your prompt action, which resulted in the speedy settlement of this matter”

“ the presentation was informative and timely and we commend the presenter for a job well done”

“thanks particularly for the existence of your organization without whom, my future business would have been complicated.”

The CAC is pleased that its work is being recognized and that it is being spurred on by encouragement from the public.